RETURN & REFUND
At Peakflow, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If there is any issue with the product you receive, we make refunds and returns quick and easy to initiate. To contact us, email info@peakflowtape.com or use our form.
- Our return policy is applicable to all products purchased directly from Peakflow.
- Kindly ensure that cancellations are communicated via email before your order is dispatched from our fulfillment center.
- To initiate a return, please begin the process within 14 days of receiving your order. However, please refrain from shipping your return until you have contacted customer support and received their approval.
- If your item arrive damaged, broken, or disfigured please reach out to us with reasonable proof, and we will promptly arrange for a replacement. We may require photographic evidence or further information to assess the issue.
- Unless the return is due to our error or a defective item, the customer is responsible for return shipping costs.
- We may request that you provide a photo of your return. This assists us in refining our product offerings.
- Refunds are issued to your original payment method. Kindly allow up to one week for your refund to be processed upon approval.
- During periods of heightened order volume, please consider possible delivery delays. Items that arrive significantly later than anticipated may qualify for a partial refund, unless we provide advance notice of the delay and options for cancellation.
- Gift cards or vouchers are not refundable.